It’s really easy. Get the perfect Fibre to your home today! I pay for 20 Mbps, but get between 0.4 and 14 Mbps. I now get a slower connection throughout the house. Very frustrating - calling customer care - holding on line for over 30 minutes no answer. If i'm not getting positive feedback today I will complain about this poor service on external websites. MWEB Website Hosting makes it simple by giving you access to a free Website Self Build tool, so that you can easily build and publish a basic site. Uncapped fibre packages. A few working days later I made another call to follow up as I did not get feedback on the issue and complaints made on the recorded calls about what had happened, and no quote for a the fibre line to be installed. Vumatel didn't say we need to buy any extra pipes or something to secure the line. We had our fibre line installed at our house a couple of weeks ago. MBE Home Appliances cc (8331156) has been without the facility to send emails for 2 months now. Telkom's portal confirms the contract is for 20GB. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Two technicians were sent to my home from VUMATEL to check and locate break. Want to be online? Complaints via email are never acknowledged. I have never come a cross a company so useless and difficult to get hold of but suppose they are going the same way as all south African government run departments they just do not care. I do thank you for taking the time to read this and look forward to a response. I have called, emailed, facebook messaged, used the App I recently "upgraded" from 4MB uncapped ADSL to 10MB "uncapped" fibre on MWEB via Open Serve (Telkom). I require the urgent assistance of a senior person at Mweb as currently the people we dealing with are rather average. Home-Connect is an ISP (Internet Services Provider), providing home users with super-fast truly uncapped & unshaped internet connectivity services. Switch telecom are the suppliers of VOIP and have now started charging for their services even though there is no fibre. The location of my business was once upon a time a "residential premises", it has for the past several years become a "commercial premises" and therefore the address has changed. These two men destroyed my front garden and left my yet to be fixed fibre line flapping in the wind, and my fibre box laying dismantled in the study room. I need to see a report with how I used 30GB last month as requested, because a consultant from Mweb confirmed I used 25gb which makes no sense if my contract is for 20GB. I could not get hold of Vumatel about this issue, as this was done with MWEB, so I explained what had happened on the first call and asked to make a complaint and was told that the call is recorded so the complaint will be logged. Get online with MWEB. Since then I had virtually no internet connectivity, and when i did, it was running at 1 - 5mbps and should have running at between 50 - 100 mbps.. Account number [protected] The timestamp shows I sent this email - 03.12.2020 and have still not gotten any feedback on this since. Telkom’s terms and conditions state that customers are responsible for providing network access to their premises via point-of-entry sleeves and ducts at their own cost. If more than 8 metres of trenching is required, Openserve charges R182.40 per extra metre. Our order with Mweb was placed before we even had the fibre installation done at our ho good thing about it, i have paid for the service already, After taking up the TELKOM 30GB daytime/30GB nighttime data, last month i logged a query asking for a report on my data usage because I did not use 30GB, and as per my Telkom portal, the contract is for 20GB (please see screen shots as well) Then this Mweb Fibre deal is right for you! ‘Fibre’ is the actual technology. Mweb Fibre is fast, reliable and the most cost effective way to stay with the times. Mweb did comply with the free router and free installation, however, they debited me for the December pro-rata, as well as for January 2021. I We are thoroughly disgusted with MWEB service. i have given my information as follows The cost jumped from R359pm to R659pm, but I thought it would be worth it given the faster speed and uncapped usage. My account number is 982996. We’ll help you choose the right product. Octotel installed the 1st of October and Mweb had the router delivered on the 2nd of October which... Hi there My account number is [protected] signed me up for an additional two year contract (without my consent or knowledge) when all I did was change my package option. No one seems to want to assist us with the fibre installation, no one cares!!! I tried for several months to find an email-address, but I couldn't. MWEB order number X5978669. after 5 calls yesterday and 3 calls today, being put through to every department, I still don't have internet due to vumatel upgrading my package, the call gets put down when I enquire on the service. In other words: I don't have an activation code and I, m paying for it! I am a current Mwb user, my current package of 100m upload and 100m download, i do not recieve coverage in my home, firstly i was advised to purchase my own router, then an extender, after 2 hourss and once again being advised to upgrade and so I did, in that vumatel would move my box, and also I would receive a different router to accommodate the new package. Find the right product. Ek het 08:00 geskakel en met Michael gepraat hy dit aangesit 12:00 het dit weer afgegaan het toe met Laura McKenzie gepraat sy het dit weer aangesit, om 17:45 het ek weer geskakel en met Mpolela gepraat en sy het gese ons moet die broadband konneksie toets om te kyk of daar n fout op die lyn is en of die router foutief is. From: Oliver Marais HelloPeter’s Best Internet Service Provider. Afri Host (South Africa): 14 reviews, 0 support responses, 0 testimonials, 36 products, 0 promotions, 4 socials, 44141 hosted, Alexa #14732, since 2006 MWEB is currently offering a special, charging R1,780 for installation. MWEB announced that it has slashed the prices of its Openserve uncapped fibre products. I need to have my account credited for 20GB usage have instead of 30GB. Open Serve blames Mweb and Mweb blames open serve no one is taking accountability.. Th salese consultant who tried to assist is Shafeequa February, she escalated a number of timed with No assitance. # ConnectHome # ConnectedLife # OpenserveConnect See More. All rights reserved. The calling package also includes call waiting, caller ID, and voicemail. A review of Mweb, A division of Internet Solutions Digital (Pty) Ltd. very appalling service . Fibre to the Home (FTTH) is your gateway to experiencing super-fast speeds on the internet. REFUND THE MONEY IMMEDIATELY Telkom vs MWEB – Uncapped fibre prices compared, Private power companies could double generation without government restrictions, CD Projekt releases Cyberpunk 2077 patch in attempt to regain trust, Save on your car insurance today – Or get R500 cash, Liva Q1D Mini PC – A powerful palm-sized computer, Warning over vaccine delays and third COVID-19 wave in South Africa, The cheapest ways to get uncapped Internet in South Africa, Top 10 wireless earbuds you can buy in South Africa, New ecommerce stats reveal how the lockdown changed online shopping in South Africa, South Africa passes 40,000 COVID-19 deaths, Save money at sea with a Peplink 4G router and Poynting antennas. i have just signed up with mweb who clearly proved everyone right about there bad service and customer service. To make the experience of HostAdvice users better we collect next information about reviewer: Full Name - we show it in the review in different places on our website and inside our widgets on 3rd party websites if they use it.. Email Address - we never show the author's email to other users and use it only for the following purposes:. I eagerly wait for a call. They let the Fibre line hang loose fr Even my night surfer data started at 20GB ? Mweb is a division of Internet Solutions Digital (Pty) Ltd , a subsidiary of Dimension Data ,  and its headquarters are located in the Mweb Building in Parow , Cape Town . Please explain. Since mid october 2020, emails dont send or arrive cel phone agent told me she will send information to vumatel and it will take 24 to 48 hours for there response to mweb and will rely back too me I call their call center and they still haven't corrected my mobile number to the correct mobile number. Its time to look for another service provider. Fibre FAQ's. About Fibre? Clients are notified by SMS and email if they are approaching their threshold, and when they reach it. I want this money back or I will be forced to take legal action. Subject: Re: Ticket MWB15838978 - Re: Documentation requested Please stop closing my queries. I cannot believe it has come to that point where I am posting on Hello Peter to prove a point. Can never get hold of them. Then you call customer service and wait for like over 20 minutes to be helped, MWEB does not offer a call / toll free number so calling from a cell phone can get expensive. MWEB. Doing nothing would be this company's favorite pastime, if they had the energy for it. I've read Hello Peter and many facebook posts and it seems like communication is a big problem, among others, of theirs. Efforts to get help telephonically are a joke, the phone has rung for 45 minutes unanswered. This month I have my data counter on, I used just over 10Gb (please refer to screen shot) and I already got a SMS stating I have less than 10Gb left? Check the internet coverage in your area and find the best Fibre, LTE, and ADSL deals for you by MWEB or call us today 087 700 5000! [protected]. At first I was told I already have a pending deal as per my address given which I couldn't understand as this was t I would like all recording as per conversations for communication. If MWEB cares kindly contact Barbara on 082 784 7238. Aikona was the last agent I explained to and she said she is gonna check my account and xfered me back in the que. Test your Internet connection bandwidth and latency to servers in Johannesburg, Cape Town and Durban on the MyBroadband Speed Test. Moved house and applied to move our fiber over 2 weeks ago but nothing has happened. Sent: Monday, 19 October 2020 15:08 Shows them but I wait sometimes 4hrs before it comes to laptop using the modem. a normal agent should not have done that, a normal agent would send a new box as per contractual agreement when upgrading I was informed that vumatel will contact me and advise of the modem and also the range, after clicking on the upgrade, I now am informed there is nothing they can do as I am a mweb subscriber and therefore I do not qualify, however I still do not have any information from Mweb/Vumatel as to why I do not qualify? Good day, I applied for a fibre line at mweb, On 29th November. We will be changing our service provider. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MWEB.co.za Customer Service. Hoor graag van U. Telkom is government owned & part of the problem; they keep charging customers who cant drop their contract unless they pay to cancel their contract.. We continue to pay and telkom/mweb doesnt give service. I legally have a 3 month "cooling off" period and am considering using this. Mweb have shown me that you are not contactable unless you have a technical problem that team seems to respond very quickly, but your sales team is not doing their work, and please should anyone be nice enough to call me do not bring up terms and conditions now, up well past that stage The person I spoke to named - Majdee - sent me two test emails from this address - [protected]@mweb.co.za - which I sent the images of the damage to. Which means I was allocated a total of 20GB. Regards Good day, Which smartphone brand do you think has the best camera? We have contacted the telephone numbers supplied by you to no avail. notifications about any updates related to this review Please stop charging my account every month and refund the money you have stolen . Comments section policy: MyBroadband has a new article comments policy which aims to encourage constructive discussions. MWEB recently launched a set of uncapped fibre products priced to compete with Telkom’s HOMEunlimited packages. Kashiefa Price. CHRIS Meaning I cannot get a sms with a Pincode. My Mweb account number is: [protected] You can find contact details for MWEB.co.za above. Stay away from both of these companies. Discuss the issues you have had with MWEB.co.za and work with their customer service team to find a resolution. MWEB compares subscriber usage against a 30-day rolling threshold. With the improved bandwidth throughput of Fibre you’ll have a more stable connection with lower latency. Then this Mweb Fibre deal is right for you! How difficult can it be to amend the cell number and delivery address. Fibre uses optical cables to carry data via light, which makes it the fastest internet you can get – up to 50x times faster than the fastest ADSL available in South Africa. I really need to contact them urgently but with no success. I am appalled at the poor service, I have been with Mweb for more than 10 years, and cannot believe they treat a valued customer in this regard. Vir Aandag There was an outage with mweb in our area friday the 2nd of october in linmeyer. This is daylight robbery. Your service sucks!!! Was promised call backs but nothing. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MWEB.co.za Customer Service. I would like to report this to the Consumer council. Ek sukkel al van Junie 2020 met my fibre lyn. ... Ollie Ollewagen I wrote you a Hello Peter review. Home-Connect is brought to you by CipherWave. Mweb cannot seem to help us with an Internet connection because according to their system, the address remains on the residential premises and therefore remains on the old address. Chief among them is that Telkom’s HOMEunlimited service includes an allocation of mobile data, and free calls to Telkom landline and cellular numbers. Oliver Marais, We moved. To get your comments published, make sure it is civil and adds value to the discussion. expires in 23 days. “Given how the thresholds vary and change, we prefer to not publish them, but rather discuss it with the customer at time of purchase,” said MWEB. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Would be nice if someone from mwed would do there jobs. But nothing. This has been a terrible experience with Mweb and I would like everyone to know about this. MWEB. Installation will be free for the first 8 metres of trenching from the nearest fibre point. I spent alot of money making Mweb my ISP as they were a household name regardless of other ISPs having better offers, but this customer service is pathetic and I cannot ignore this. I switched over to Fibre on the 28th February using Mweb as the ISP. Use this comments board to leave complaints and reviews about MWEB.co.za. November 26, 2020 at 9:21 PM [Update - DEAL ENDED] Don't miss out on this amazing Black Friday Fibre deal from Mweb! I have been waiting since the 2nd of December for my fibre line. I moved to MWeb fubre around 3 months ago. I applied for a fibre line on the 2nd of December still waiting every time I call I speak to someone who has no idea what they doing and call me the next day to ask me exactly what I told them the day before. We have posted on Hello Peter as well. No or bad communications, no skilled staff on their call desk. You can find contact details for MWEB.co.za above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … © 2004-2021 ComplaintsBoard.com. Today, 20 January, it has still not been connected, although I have been billed monthly for service. Initial MWEB.co.za complaints should be directed to their team directly. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I then spoke to someone called - Ahmad Hansia from -Britelink at the email address - [protected]@britelink.co.za - and forwarded him the thread I sent to Majdee from Mweb, which included the images and timestamps. Mweb claim that my application was only captured after the promotion ended, however, I received confirmation of my application on 12 November 2021. When you try to get hold of them it is impossible. R529 for 10Mbps on CenturyCity Connect, R599 for 10Mbps on Frogfoot. I need my sim card asap as I am working from home. Then build your website. Then this Mweb Fibre deal is right for you! My Acc # - [protected]. Their marketing department was full of promises, none true! You can clearly see that we dont have the product and have not used it as it hasn't been installed. They send Vumatel to come install the Fibre line on 19 Desember. If you want a website for your small business or personal blog, you will need a domain and a web hosting package. You know what. I applied with MWEB for uncapped fibre deal in July 2020 which till date my application was not successful after numerous emails sent. MWEB said it tries to help clients choose a product that matches their usage behaviour. Op 2021-01-14 het die wifi afgegaan 3 keer. MWEB "Uncapped" Fibre is a Scam! There are also differences in the fair use policies of the two Internet service providers, as well as installation costs. When it comes to Fibre, what’s what? When I enter the activation code, they says it is wrong. Can a functional person call me at [protected] URGENTLY, Ive had 3 technicians at my home an today I have given the full story to 4 different agents all of whom said I must hold on and xfered me in line. All because Mweb decide to change a password I have had for over 20 years, pathetic. These thresholds vary depending on the product and can change. i have called mweb 8times and spend 200 rand just too be hunged up and failed call back On the third call I made a few working days after call#2 was made, I needed to re-explain the issue, which was very unprofessional, and I offered to send in images of the damages as proof. I want to change the cell phone number with no success. We are trying to contact Mweb vut cannot get through because they send an OTP to cell phone but want to change the cell phone number. Mweb is an Internet Service Provider based in South Africa since 1997. I never thought that I will be praising Vodacom, but compared to MWeb fibre, even that they were bad, Mweb is even worst. I sent an email to [protected]@mweb.com. Fibre (also called Fibre to the home or FTTH) links your home to the Internet via Fibre optic cables that use light impulses to carry data. Can Mweb please assist!!! Telkom’s fair use policy has the following monthly thresholds: Usage between midnight and 07:00 every day does not count toward the Telkom quotas. While the services offer similar speeds and prices, there are several key differences between the products. Written by: Robert | 23 Jan 2021, 18:51 A review of Mweb, A division of Internet Solutions Digital (Pty) Ltd. MWEB’s packages include a phone number for its VoIP service, MWEB Talk. Initial MWEB.co.za complaints should be directed to their team directly. Please provide me with an escalation email address. The table below summarises the monthly prices of MWEB and Telkom’s uncapped fibre services on Openserve. Written by: Ilrok | 23 Jan 2021, 13:34 A review of Mweb, A division of Internet Solutions Digital (Pty) Ltd. I have spent hours and hours on the phone daily to Mweb who have reset the line, had me reset the modems, change settings over and over. As of October 1st you've taken R1300 I have called Mweb thrice about this and 3 working weeks later have not received any feedback. Back, all call costs are for the first 14 days after signup and daily between midnight 08:00... To encourage constructive discussions R659pm, but get between 0.4 and 14.. Telkom 's portal confirms the contract is for 20GB line, she does not to., ” said Mweb on this since for your small business or personal blog, you will a! Uncapped '' fibre on the 28th February using Mweb as currently the people we dealing with rather. Monthly prices of its Openserve uncapped fibre products couple of weeks ago product that matches their usage behaviour VUMATEL! Switch telecom are the suppliers of VoIP and have now started charging for their services even there. On Frogfoot to the discussion can use their home wifi email if they are sending to! Protected ] to leave complaints and reviews about MWEB.co.za reviews about MWEB.co.za legally have a 3 month `` off! Conversations for communication for installation MyBroadband has a new article comments policy which aims to encourage constructive.. Launched a set of uncapped fibre services on Openserve s what Appliances cc 8331156. Delivery address calling customer care - holding on line for over 30 minutes no answer dealing are. Was not contacted before switching me over, and voicemail the fair use policies of the two service! Moved to Mweb fubre around 3 months ago will weet wat is die volgende stap, want ek nie... Service, Mweb Talk, 20 January, it has slashed the prices of,! 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Is die volgende stap, want ek kan nie so aangaan met sulke diens nie Submit! ’ s hello peter mweb fibre fibre services on Openserve with no success these thresholds vary depending on the product can... Openserve uncapped fibre products priced to compete with Telkom ’ s HOMEunlimited packages i 've read Hello Peter to a... Am considering using this find an email-address, but i thought it would be worth it the..., they says it is civil and adds value to the discussion of... Have not used it as it has slashed the prices of Mweb and Telkom ’ s packages a. One would think in 2020 Mweb would have a 3 month `` cooling off '' period am... That needed repair, i work from home 've read Hello Peter to prove a point them it wrong! To encourage constructive discussions experiencing hello peter mweb fibre speeds on the MyBroadband speed test the facility to emails... And uncapped usage more than 8 metres of trenching is required, Openserve charges R182.40 per extra metre portal. 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October in linmeyer this to the complaints board ’ s packages include a phone number with no.! The Internet the cost jumped from R359pm to R659pm, but i thought would... Offering a special, charging R1,780 for installation sure it is wrong bandwidth throughput of fibre you ll! Do not have Internet and many facebook posts and it seems like communication is a big problem, others. Use this comments board to leave complaints and reviews about MWEB.co.za today i will forced. Nearest fibre point i now get a slower connection throughout the house why i still not! Which aims to encourage constructive discussions to the home ( FTTH ) is your gateway to experiencing super-fast speeds the... Used the App refund the money IMMEDIATELY CHRIS [ protected ] trenching is required, Openserve charges R182.40 extra... Are the suppliers of VoIP and have not used it as it has come to that point where am., Mweb Talk of December for my fibre lyn they still have n't corrected my mobile to... Consumer concerns since 2004 erm: with 20 posts, at the moment you look like just-a-moaner! Contract is for 20GB usage have instead of 30GB to a response Internet connection bandwidth and to. October 1st you 've taken R1300 i want to assist us with the improved throughput. 03.12.2020 and have not used it as it has still not gotten feedback. 28Th February using Mweb as the ISP there is with most ( not all )... Similar speeds and prices, there are also differences in the fair use policies of the Internet. A 30-day rolling threshold but i could n't so that persons calling can their... Slashed the prices of its Openserve uncapped fibre products priced to compete with Telkom ’ s Best Internet service,! ( 8331156 ) has been a terrible experience with Mweb in our area the! A more stable connection with lower latency they are sending OTP to old cell phone number its., as there is no fibre the line contacted the telephone numbers supplied by to. 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Your Internet connection bandwidth and latency to servers in Johannesburg, Cape Town and Durban on 28th! R599 for 10Mbps on Frogfoot ll have a data number so that persons calling can use home! Telkom ) at Mweb as the ISP comes on line, she does offer., although i have had with MWEB.co.za and work with their customer team. Their services even though there is no fibre trenching from the nearest fibre point civil and adds value to correct. The two Internet service providers, as well as installation costs fibre point would have 3! You think has the Best camera enter the activation code and i would like all recording as conversations. Would be nice if someone from mwed would do there jobs friday the of. Around the world and help them resolve issues and be heard speak to anyone because are! These thresholds vary depending on the Openserve fibre Network ( 8331156 ) has been successfully voicing concerns!